Your Website is Costing You Customers—Here’s Why (And How to Fix It)

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Is Your Website Helping or Hurting Your Business?

In today’s digital world, your website is more than just an online brochure—it’s your 24/7 sales rep. If it’s not converting visitors into customers, you’re losing money. Many business owners don’t realize their website could be the biggest reason they aren’t seeing growth. But the good news? Fixing it doesn’t have to be complicated.

The Top 5 Website Mistakes Costing You Customers

1. Your Site is Too Slow

People are impatient. If your website takes more than a few seconds to load, visitors leave. Google data shows that a one-second delay in page load time can reduce conversions by 7%. A slow website also hurts your search engine ranking, making it harder for potential customers to find you.

Fix It: Use a reliable hosting provider, optimize images, and reduce unnecessary code. Tools like Google PageSpeed Insights can diagnose speed issues.

2. It’s Not Mobile-Friendly

More than 60% of web traffic comes from mobile devices. If your website isn’t optimized for mobile, you’re frustrating potential customers. Google also prioritizes mobile-friendly websites in search results, so neglecting this can make your site invisible.

Fix It: Ensure your website has a responsive design that adjusts seamlessly to different screen sizes.

3. Your Message Isn’t Clear

When visitors land on your site, can they immediately tell what you do and how you can help them? If your messaging is vague, complicated, or buried under unnecessary text, potential customers won’t stick around to figure it out.

Fix It: Make your homepage simple and direct. Use clear headlines, bullet points, and calls to action (CTAs) like “Call Now” or “Get a Free Quote.”

4. Your Site Looks Outdated

A clunky, outdated website sends the wrong message. If your site looks like it was built in the early 2000s, visitors may assume your business is behind the times, too.

Fix It: Modernize your design with a clean layout, professional images, and easy-to-read fonts. Regularly update content to keep it fresh.

5. No Clear Calls to Action

If your website doesn’t tell visitors what to do next, they’ll leave. Whether it’s booking a service, calling your office, or signing up for a newsletter, your CTA needs to be obvious and compelling.

Fix It: Every page should have a clear, action-driven CTA. Use buttons and forms strategically to guide visitors toward conversion.

How MSGPR Can Fix Your Website (and Get You More Customers)

At MSGPR, we specialize in websites that not only look great but also drive real results. We help businesses optimize their sites for speed, mobile-friendliness, messaging clarity, and conversion success.

Ready to stop losing customers? Let’s fix your website today.

Contact MSGPR now to get a free website audit and start turning visitors into customers! 

Lee Miller
Lee Miller was born in Denison, TX and grew up in East Texas with his family. He studied music education at Stephen F. Austin State University taking a job in television on his last day of student teaching. Lee also provides business authoritative expertise to the broadcast industry as a consultant. Presently he is CEO of MSG Resources LLC, which specializes in consulting within broadcast best practices, distribution technologies and media strategy mastery. - - - - - Lee Miller is a well-known veteran of the broadcast media industry with particular experience in leading for-profit and non-profit broadcasting organizations. His career began in Lufkin, Texas in the early 80’s where he progressed from studio operations to creative services and network management. Mr. Miller has since received various professional designations and memberships such as Society of Broadcast Engineers accredited frequency coordinator, The Energy Professionals Association Certified Energy Consultant, and National Religious Broadcasters Television Committee & past Chair. Lee also serves as the Executive Director of the Advanced Television Broadcasting Alliance, is a member of the Advanced Television Systems Committee and is proud to be part of Texas Association of Broadcasters Golden Mic Club, highlighting extraordinary careers in broadcasting. Continued engagement with his community is at the core of his business practices serving on the board of the Salvation Army and as keyboardist for the contemporary worship band at Harmony Hill Baptist Church. Lee lives near Lufkin Texas on one of his family’s tree farms located in the Texas Forest Country region north of Houston. He is married to Kenla and has two grown children, Joshua, COO of MSGPR Ltd Co and Morgan, a Critical Care ICU RN.

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